Customer conversations on WhatsApp, backed by your product data and business systems, not a keyword bot.
WhatsApp as a working channel, not a widget
Businesses ask for a WhatsApp AI chatbot when customers already live in WhatsApp. We build agents on the WhatsApp Business API that can answer questions, look up orders or services, and pass the thread to a human when needed.
That requires more than a model. It needs a Business API setup, message templates where Meta requires them, connection to your CRM or catalogue, and rules for when the bot should stop talking. WhiteGuava handles the AI, the integration, and the production path.
For businesses in India, WhatsApp is often the primary support and sales channel already, so a WhatsApp business API India setup usually means connecting AI to an account that is already active, not starting from zero.
What we put in place
WhatsApp Business API
We integrate with the official WhatsApp Business API (including Meta Cloud API setups) so messaging stays compliant and deliverable. We do not replace Meta’s access or billing.
Conversational AI that knows your business
The agent retrieves from your FAQs, product data, and policies. It can collect details, start a process, and escalate with context instead of dumping the user.
Support and sales use cases
Retail and e-commerce support is a common start. The same pattern works for appointment flows, status updates, and qualified handoff to sales.
Connected systems
WhatsApp only helps if it can see orders, inventory, tickets, or CRM records. We wire those APIs so the conversation is useful.
Message templates and compliance
Meta WhatsApp API rules around templates, opt-ins, and messaging windows are handled as part of the build, not left for you to figure out after launch.
Understanding WhatsApp API pricing
WhatsApp business API pricing is set and billed by Meta (or your BSP) on a conversation basis. We help you understand that structure and design flows that use it efficiently.
Where WhatsApp AI gets used
Retail and e-commerce support
Order status, returns, and product questions handled instantly, with a human looped in for anything account-specific or sensitive.
Appointment and service businesses
Booking, rescheduling, and reminders over WhatsApp instead of phone calls or a separate booking app customers have to install.
Sales-led businesses
Qualifying inbound WhatsApp enquiries and routing serious leads to a salesperson with the conversation history attached.
Frequently Asked Questions
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